Privacy Policy

Please read this privacy policy carefully as it sets out how Anima may use your personal information.

What information do we collect?
In general, you can visit www.anima-online.co.uk without giving us information and we do not know who you are. However, as an anonymous visitor, please be aware that we may still be able to monitor the areas of our website that you visit, collect information about your computer type, browser, network location and network type. This is done by the use of cookies, but we would still not know who you are.

When you place an order with us, we will collect your personal data, such as name, address, email and telephone number. These data fields will be required for proper registration (marked with a *).

What do we do with the information we collect?
We use this information for several reasons:

– We use your home address to ensure fast and efficient product delivery, or to send out promotional material via post.

– We use your email address to send you confirmation of your online order, and to send you promotions via our newsletter (which you can also sign up for without ordering online).

– We use your telephone number to call you if there are any issues with your order. We also use your telephone number in conjunction with our instore caller recognition system so when you call, we already have your details onscreen without you having to repeat them to us. If you gave us a mobile phone number, we may use this for SMS promotional marketing.

– We use all of the above for our inhouse customer base analysis.

Who do we share this information with?
Nobody. Anima takes your personal data and privacy very seriously. We do not buy nor sell personal data.  All customer data is collected instore or online at the point of ordering, or if you have signed up to our newsletter.

Stop SMS or Email Communication
To stop receiving SMS communication from Anima, reply to the message with NOTEXT 81025. Alternatively, please call Anima on 0131 558 2918 or email info@anima-online.co.uk and request to opt-out. You can stop receiving our newsletter email by inserting your registered email address on our newsletter sign-up panel, and following the instructions.

How to get copies of or amend the information we have collected
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please email info@anima-online.co.uk, or write to Anima, 11 Henderson Row, Edinburgh, EH3 5DH.

If you think any information about you is incorrect or incomplete, or you have changed name, address, email or telephone number, please write to or email us and will update your information as quickly as possible. If you have just changed your delivery address, please inform your server when you call to order home delivery.

Security
We take privacy very seriously and are committed to keeping your information secure. In order to prevent unauthorised access or disclosure, we have suitable physical, electronic and company policies to safeguard and secure the information we collect online.

Linking
We may link to other websites which are not within our control. Once you have left Anima’s website, we cannot be responsible for the protection and privacy of any information you provide.

Cookies
Our website www.anima-online.co.uk collects cookies. Cookies are files that are stored on your hard drive or browser. Anima only uses cookies to determine if you are a new or returning user, which pages you have visited on our site, and from where and how you accessed our site. We do not know, by using cookies, who you are.

You can, should you choose, disable cookies from your browser or delete all cookies currently stored on your computer. You can find out how to do this on your particular browser by clicking ‘help’. We do not use cookies for specific marketing purposes, only to monitor our site activity.

Phishing
Phishing is the name given to attempts to steal personal details and financial account details from a website user. ‘Phishers’ use fake emails to imitate websites where the user is tricked into entering their personal details, such as name, address and credit card numbers. Anima will NEVER request these details from you via email. We will only request these details online or instore at the point of order payment. If you do receive an email requesting your personal details, from someone claiming to work for or associate with Anima, please report or forward the email to info@anima-online.co.uk.

How to contact us
If you have any questions about our Privacy Policy, please contact us by writing to:

Anima
11 Henderson Row
Edinburgh
EH3 5DH

You can also write to us by email:
info@anima-online.co.uk.